Terms of Service

1. Acceptance of these Terms

By creating an account or using the Reimber website, application or API (the "Services") you agree to these Terms of Service ("Terms"). These Terms are a legal agreement between you and EMPBI S.A., the company that provides the Services. If you use the Services on behalf of a company or other organization, you confirm that you are authorized to accept these Terms on its behalf, and "you" refers to that organization.

The Services are intended for businesses. They are not offered to consumers for personal, family or household use.

2. The Services

Reimber is a cloud application for managing accounts receivable: importing and syncing customers, invoices and payments from accounting systems, sending payment reminders, a customer portal, promises to pay, disputes, cash application, reporting and related features, as described on our website. Features available to you depend on your plan.

We may improve, change or discontinue features over time. If we remove a feature that is material to a paid plan, we will give you reasonable notice.

3. Accounts

You must provide accurate information when you register and keep your credentials secure. You are responsible for all activity under your account and for the users you invite. Tell us promptly at support@reimber.com if you suspect unauthorized access.

4. Free trial

New accounts include a free trial of the Professional plan for 14 days. No payment details are required to start the trial. When the trial ends, you can subscribe to a paid plan. If you do not, your account moves to a free plan with reduced limits and automations paused. We do not delete your data because a trial ends.

5. Plans, payment and billing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paid plans are billed in advance, monthly or annually, at the prices shown on our pricing page or at checkout. Prices are in US dollars and exclude taxes. Paddle calculates and collects any applicable sales tax, VAT or similar taxes and issues your invoices. Your payment details are handled by Paddle and are never stored by Reimber.

Subscriptions renew automatically at the end of each billing period until cancelled. You can upgrade, downgrade or cancel at any time from the Billing settings in the application. Upgrades take effect immediately and are prorated. Downgrades and cancellations take effect at the end of the current billing period, and you keep access to your plan until then.

If a payment fails, Paddle will retry it. If the balance remains unpaid after a grace period, we may limit your account to read-only access until payment is made. We may change our prices for future billing periods with at least 30 days notice.

Discounts and promotional codes, such as founding-customer offers, apply only under the conditions stated when they are offered.

6. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms.

7. Your data

You keep all rights to the data you upload to or sync into the Services ("Customer Data"). You grant us a limited license to host, process and transmit Customer Data only to provide and support the Services, and as described in our Privacy Policy. We do not sell Customer Data.

You are responsible for having the right to use Customer Data in the Services, including the contact details of your own customers, and for the content of the reminders and messages you send through the Services.

You can export your data at any time. If your account is closed, you can request an export for 30 days, after which we will delete Customer Data, except where we must keep it by law.

8. Third-party services

The Services can connect to third-party products such as QuickBooks Online and NetSuite. Your use of those products is governed by their own terms. We are not responsible for third-party products, and a connection may stop working if the third party changes or discontinues its service.

9. Acceptable use

• Do not use the Services for any unlawful purpose, including collection practices that violate applicable law.
• Do not send spam or messages to people who have not agreed to receive them from you.
• Do not try to access other customers’ data or systems you are not authorized to access.
• Do not interfere with, overload or disrupt the Services.
• Do not reverse-engineer the Services or resell them without our written permission.

10. Availability and support

We use commercially reasonable efforts to keep the Services available, excluding scheduled maintenance and events outside our control. Support is provided by email at support@reimber.com.

11. Intellectual property

We and our licensors own all rights in the Services, including the software, documentation and the Reimber name and logo. These Terms do not grant you any right to use our trademarks. If you send us feedback, we may use it without obligation to you.

12. Disclaimers

The Services are provided "as is". To the extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Reimber helps you manage collections but does not guarantee that any amount will be collected, and AI-generated suggestions should be reviewed before you act on them.

13. Limitation of liability

To the extent permitted by law, our total liability for all claims related to the Services is limited to the amounts you paid for the Services in the 12 months before the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue.

14. Suspension and termination

You can stop using the Services and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, including non-payment, or if required by law. Sections that by their nature should survive termination will survive.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Costa Rica. Any dispute that cannot be resolved amicably will be submitted to the competent courts of San José, Costa Rica, without prejudice to any mandatory rights you may have under the law of your country.

16. Changes to these Terms

We may update these Terms. If a change is material, we will notify account owners by email or in the application at least 30 days before it takes effect. Continuing to use the Services after that date means you accept the updated Terms.

17. Contact

EMPBI S.A., cédula jurídica 3-101-851509, San José, Costa Rica. Email: legal@reimber.com.